Licensing Frequently Asked Questions
One license is required for each workstation.
One additional license is required for the multi-user server.
Listed prices include everything except technical support. No additional modules or add-ons are required.
Each new license ordered includes a complimentary NV2 Upgrades Plan for a period of one year (all upgrades, including payroll)
Documentation is provided electronically in HTML format.
Prices are for download version only. CD version is extra ($49.95) and includes all licenses on one CD.
Pricing is per order. Quantity discounts are not cumulative.
Prices subject to change without notice.
General
Q: Will NV2 be available on CD? Is
there an extra charge for a CD?
A:
We update the vast majority of users
via internet download. It is the fastest, most cost
effective way to distribute software. For those users
who do not have internet access or want a CD, CD's will be
available for $49.95. However, a CD may well be out of
date by the time it arrives. We expect frequent
changes to the help files and the manual, which registered
users can download at no charge.
Q:
Are the
prices listed on your web site in U.S. or Canadian dollars?
A:
The prices listed on the web site are in Canadian
dollars for Canadian users. For all other countries
they are U.S. dollars.
Pricing and
Licensing
Q:
I'm not clear on how many licenses I
need.
A: The NV2 license permits a single user to access any number of databases (sets of books) on a single computer system at one time.
If more than one user wishes to access the same database at the same time, then multiple licenses are required. (e.g. If 3 different users wish to access the same database at the same time, 4 licenses (3 users + 1 server) will be required.).
If more than one
user wishes to use NV2 at the same time, each running a
different computer, then multiple licenses are required.
(e.g. If 3 different users wish to access three different
databases at the same time (in single user mode), 3 licenses
will be required.)
NV2 Upgrades Plan
Q: What is
the NV2 Upgrades Plan fee for?
A:
The annual fee
covers the price of all NV2 upgrades during the contract
period. The plan simplifies the licensing process and
will save you money in the long run as updated versions are
rolled out.
Q: Is the NV2 Upgrades Plan fee
mandatory, irrespective of whether we need or use the
payroll module?
A: NV2
Upgrades Plan is not mandatory, but it is strongly
recommended. For most users, the NV2 Upgrades Plan fee
begins one year after your license is registered. NV2
Upgrades Plan covers all NV2 upgrades. For users not
on an NV2 Upgrades Plan, or users who have allowed a plan to
elapse, any upgrades will be charged at full price. We
are committed to providing the best technical support
possible, at a reasonable price. This is most
effectively accomplished if all users have the same version.
Q: Is the NV2 Upgrades Plan for
every user/workstation or only for the contact User ID?
A: The
NV2 Upgrades Plan fee is per license, and discounted
accordingly. It reflects the fact that any upgrades
provided will be for all licenses (e.g. a 5 user system will
get 6 upgrades, one for the server and one for each
workstation).
Q: I act as the system administrator
for the NewViews software, and normally I am the only one
calling in for technical support. How does this relate
to NV2 Upgrades Plan?
A:
Technical support is separate from NV2 Upgrades Plan, and
billed on a "pay as you play" basis. As the system
administrator, coordinating support calls for your
organization, you will make the most cost effective use of
your support time.
Technical Support
Q: Do I
get free support?
A:
No. Support is
labour intensive, and expensive to provide.
Q: Do I get free installation
support?
A: No.
NV2 installation proper takes about 30 seconds and requires
about a half dozen mouse clicks. If we offered free
"installation" support we would be in endless debates with
users about what exactly installation is. In many
people's minds, the installation isn't complete until NV2 is
performing all accounting functions and this could drag on
for an entire year!
New Views NV2 Software - the rock-solid platform to build Your business on